Integrating Salesforce B2B Commerce and Sales Cloud with ERP to improve ordering process
The primary issue was the absence of essential data points - store inventory, product specifications, and transportation logistics within the Salesforce system. This gap necessitated a manual process for adding and calculating this data, leading to inefficiencies and increased operational costs. The challenge was to integrate these crucial data elements into the B2B Commerce and Sales clouds to enhance decision-making efficiency and precision in the ordering process.
We implemented a solution that seamlessly integrates their ERP system with Salesforce, ensuring real-time data updates on store inventory, product specifications, and transportation logistics data. This integration enhanced decision-making efficiency, streamlined operations by automating manual tasks, and improved the precision of the ordering process. As a result, the client experienced significant operational efficiencies, cost reductions, and improved customer satisfaction due to more accurate and timely order fulfillment.
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